Publications

THE LEAN REVIEW

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  • Go to the Gemba: a masterful instruction

  • Perfection is a utopia. Pursue it anyway.

  • Jidoka: the quintessence of Lean

  • Simple processes are hard to design

  • What is LEAN really about

  • Deming: beyond the PDCA cycle

  • Perspectives on LEAN

  • Speed vs accuracy:  the fundamental challenge for process design

  • What is LEAN Process Improvement?

  • Problem solving with LEAN

  • Designing for public-facing services

  • How to design a Fantastic business process


THE BUSINESS DESIGN ROVER

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  • Designing for exception scenarios

  • To motivate people don't ignore the small stuff

  • Coronavirus: complex problem-solving in action (Part 2)

  • The Honesty Ratio

  • Metrics: are some more useful than others?

  • Ease of Use: what does it mean?

  • Scalability :  the litmus test of robust processes

  • Safety:  the cornerstone of future design

  • The four evolutions of successful process design

  • Coronavirus pandemic: complex problem-solving in action

  • Process design for mass global events

  • Building the perfect ordering experience

  • Who is the customer?

  • The value that informal personal groups can add to the workplace

  • Don’t let hidden pitfalls derail your Business Case

  • Loyalty cards:  portals for customer experience

  • So — what do you do?

  • Participation — the next frontier in customer experience?

  • What is your dream career?

  • Products which call us back

  • How to design for best customer fit

  • Should all volleyball become beach volleyball?

  • Customer Experience and Employee Experience: two sides of a coin

  • Products with alternative use cases

  • Reflections on Leadership: Picking Plums

  • Reflections on Leadership: Checkout operators who delight

  • How might we rescue obsolete products?

  • Mistake proofing in design

  • The best game I’ve ever played

  • When bad design ruins good intentions

  • Complicated or complex?

  • Human Centered Design: a “nano ” perspective

  • What is strategy?

  • The 9-minute takeaway coffee

  • In which direction is your process headed?

  • Are printers worth buying ink for?

  • Medium claps: hands or hearts?

  • Navigating a world where everyone knows everything

  • The flip side of good design

  • The fascinating world of queues

  • The Olympic medal tally: more than meets the eye

TOTAL FOOTBALL

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  • European Super League: greed or natural evolution?

  • Book Release: Superlative Football

  • Messi, Milan, Bilbao, Ibrahimovic: transitions and legacies

  • An Interview with FPL Mate: your best mate for Fantasy League

  • Mexico ’70: A tournament of superlatives

  • VAR -  it is now going too far?

  • Summer 2020 Transfer Window Review: Best Signings

  • The enduring appeal of AC Fiorentina

  • Messi-Exit: a win-win proposition?

  • Premier League 2019/20: a most unusual season

  • How competitive have the top European leagues been?

  • Coronavirus: a wake-up opportunity for football

  • Why Pele remains the greatest footballer of all time

  • What exactly is “beautiful” football?

  • 2010–2019: A review of the most eclectic decade in football

  • The most fluctuating teams in the Premier League

  • AC Parma : a blast from the past

  • 2019/20 Summer Transfer Window — more than meets the eye

  • Why Rinus Michels remains the greatest coach of all time

  • Relegation battles in the Premier League: the complete guide

  • English football clubs which have risen and fallen the most

  • Why are forwards prized in football?

  • The all-time greatest AC Milan XI

  • The role of Luck in football?

  • Fantasy League :  the final third

  • Why AC Milan remains the greatest club side ever

  • How many goals will Messi score in his club career?

  • Football needs more paradigms, not records

  • Fantasy League: the story so far

  • Metatarsal fracture, ACL damage, LCL tear? What do football injuries mean?

  • Should headers be banned in football?

  • 1988/89 season: When I met Football

  • Premier League Kit colors and sponsors

  • The best ever World Cup?

  • Problem solving lessons from the World Cup

  • Welcome to the VAR(ld) Cup 2018

  • The World Cup of information?

  • World Cup: what really counts?

  • World Cup: is it about teams or individuals?

  • A Champions League record or vanity metric?

  • Is the Serie A meaningless now?

  • The perplexing pedigree of Inter Milan

  • Neymar transfer: of world records, numbers and value

  • Which football club do you support?


GOAL POST SERIES

  • GoalPost #18: Owners, identities and tactics

  • GoalPost #17: Records, benchmarks and all-time rankings

  • GoalPost #16: Data, Models and Statistics

  • GoalPost #15: Revisting Italia ‘90

  • GoalPost #14: Total Football Playlist

  • GoalPost #13: The Triskaideka edition

  • GoalPost #12: Sartorial excellence

  • GoalPost #11: Great reads

  • GoalPost #10: Green fields

  • GoalPost #9: Transformation

  • GoalPost #8: Test your football knowledge

  • GoalPost #7: Three fantastic football books to read

  • GoalPost #6: Formations, Tactics and Managers

  • GoalPost #5: Nicknames special

  • Goal Post #4: Money, Money, Money

  • Goal Post #3: Pele, Maldini, Cruyff — quotes special

  • Goal Post #2: Shirts, shirts and shirts

  • Goal Post #1: Telstar, logos and formations