PUBLICATIONS
MANAGEMENT MATTERS
Want to improve organizational performance? Focus on middle management
The 4 types of workers you’ll find in every team
Participation - the next frontier in customer experience?
Want better meetings? Look beyond the agenda
Root Cause Analysis: there’s more to it than meets the eye
Vivek Ramaswamy - a “startup” politician?
How to set-up projects: a simple guide for managers
Complex problems: not as scary as they (are made to) look?!
6 ways Agile is misleading organizations
The one thing that determines problem-solving success
What is a Target Operating Model or TOM?
Google turns 25 this year. What has its legacy been?
Leadership: what does it really mean
Working from home: suits everyone, benefits none
New Zealand politics just gave us a pointed lesson in strategy
5 ways to guarantee project failure
Beware of fake complexity
Lord Ganesha: symbolizing our spiritual relationship with nature
It’s usually complicated, not complex
Lean Haiku
Want to improve your decision-making? Try doing structured evaluations
I stopped reading the news. Here’s what I’ve experienced.
Don’t let fads hijack true Lean thinking
Assessing New Zealand’s pandemic response from a design perspective
The real value of standardized work
The fascinating world of queues
Can LEAN be applied to human-oriented (interpersonal) processes?
Coronavirus: complex problem-solving in action (Part 3)
Who is the customer?
What is “value” in LEAN?
Chat bots and digital assistants: the good, the bad and the ugly
Designing for exception scenarios
Go to the Gemba: a masterful instruction
To motivate people, don’t ignore the small stuff
Coronavirus: complex problem-solving in action (Part 2)
Jidoka: the quintessence of Lean
Metrics: are some more useful than others?
Ease of Use: what does it mean?
Scalability - the litmus test of robust processes
Safety - the next frontier of design
The four evolutions of successful process design
Simple processes are hard to design
Coronavirus pandemic: complex problem-solving in action
Building the perfect ordering experience
Deming: beyond the PDCA cycle
What LEAN is really about
The value that informal personal groups can add to the workplace
Speed vs accuracy - the fundamental challenge for process design
Don’t let hidden pitfalls derail your Business Case
Loyalty cards - portals for customer experience
What is LEAN Process Improvement?
What is your dream career?
Problem solving with LEAN
How to design for best customer fit
Should all volleyball become beach volleyball?
Customer Experience and Employee Experience: two sides of a coin
Protean use cases
Reflections on Leadership: Picking Plums
Reflections on Leadership: Checkout operators who delight
How might we rescue obsolete products?
Mistake proofing in design
The best game I’ve ever played
Designing for public-facing services
When bad design ruins good intentions
Complicated or complex?
Human Centered Design - a “nano” perspective
The 9-minute takeaway coffee
In which direction is your process headed?
Are printers worth buying ink for?
Medium claps - hands or hearts?
Navigating a world where everyone knows everything
Medium Feeds, myopia and a possible cure
The flip side of good design
The Olympic medal tally - more than meets the eye
How to design a Fantastic business process
TOTAL FOOTBALL
Greatest football managers of all-time
How the World Cup reveals your age!
20 greatest jerseys of all-time
Premier League 2023/24 kit review: home and away jerseys rated
How to achieve success in Fantasy Premier League (FPL)
The all-time greatest Netherlands XI
Pep Guardiola: the greatest manager of the modern era
Is Messi a “fraud”?
Premier League clubs: money on the table?
Manchester City’s investigation will be the Premier League’s inflection point
World Cup prediction models: why do they go awry?
How well do surprise packages do at the World Cup?
Reflections on the FIFA World Cup Qatar 2022 so far
Mexico ’70: the tournament of superlatives
Reimagining the FIFA World Cup (Part III: 1994–2018)
Reimagining the FIFA World Cup (Part II: 1966–1990)
Reimagining the FIFA World Cup (Part I: 1930–1962)
Premier League 2022/23: home and away jerseys rated
Ronaldo transfer saga: a complicated tale of cause and effect
30 years of Premier League kits and sponsors
The greatest football XI of all time
Premier League 2021/22: season review
Marco van Basten: the greatest striker of all time?
Returning to a former club: does it work out?
What is the earliest a team can win a title or be relegated?
Fantasy League: is it about luck or skill?
2021/22: A most extra-ordinary summer transfer window
Premier League 2021/22: Predictions for the season
Premier League 2021/22: Kit review and ranking
EURO2020: Can team kits point out to a competition winner?
European Super League: greed or natural evolution?
VAR —it is now going too far?
The enduring appeal of AC Fiorentina
Premier League 2019/20: a most unusual season
How competitive have the top European leagues been?
Why Pele remains the greatest footballer of all time
What exactly is “beautiful” football?
2010–2019: A review of the most eclectic decade in football
AC Parma — a blast from the past
2019/20 Summer Transfer Window - more than meets the eye
Why Rinus Michels remains the greatest coach of all time
Relegation battles in the Premier League - the complete guide
English football clubs which have risen and fallen the most
Why are forwards prized in football?
The all-time greatest AC Milan XI
The role of Luck in football?
Fantasy League - the final third
Why AC Milan remains the greatest club side ever
How many goals will Messi score in his club career?
Football needs more paradigms, not records
Metatarsal fracture, ACL damage, LCL tear? What do football injuries mean?
Should headers be banned in football?
Premier League Kit colors and sponsors
Problem solving lessons from the World Cup
Welcome to the VAR(ld) Cup 2018
The World Cup — of information?
World Cup — what really counts?
World Cup — is it about teams or individuals?
A Champions League record or vanity metric?
Is the Serie A meaningless now?
The perplexing pedigree of Inter Milan
Neymar transfer — of world records, numbers, and value
Which football club do you support?